The Virtual Casino - F.A.Q.
| General FAQ. | Technical FAQ. | Banking FAQ. | Security FAQs |
Technical FAQ.:
| 01. Q: I am trying to create an account and it tells me that an account already exists. |
| The message you are getting from the computer claiming that the account already exists means that the account name you've chosen is already in use by another player. You need to either modify it by adding numbers or choosing a less common name. |
| 02. Q: I am getting a message that says "Unable to connect." |
| If you downloaded the software and it does not connect, check your Internet connection. Please note that you have to be online to play at our casino. If you are connected to the Internet and you are still experiencing problems, you might need to re-download the software or check that you are not behind a Proxy server or Firewall. If problem persists leave the casino and re sign in. If this has not solved the problem, please contact customer support. |
| 03. Q: Why do I keep getting an Invalid Password message? |
If you have just been disconnected from the software or didn't exit properly, the system may still have you marked as logged-in. Please wait approximately 5-10 minutes for the automatic disconnection to finish before attempting to re-connect. If you still get the same message at this point, please contact Casino Support at support@casinosupportcenter.com It is also possible that you may be entering the wrong password. Remember the account name and password are case sensitive; so make sure that you are entering them in correctly. |
| 04. Q: I've forgotten my password. What can I do? |
| Simple, just click here and follow the instructions (click here) |
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