Online Casino - The Virtual Casino

The Virtual Casino - F.A.Q.

Security FAQ.:

01. Q: How secure is my personal information?

Virtual Casino and all of its member casinos will not provide any of your information (name, address, phone number, credit card, or win/loss balance) to anyone (including government agencies) unless there is suspicion of criminal activity on the account.

02. Q: What happens if I break one of the rules & regulations?

Our security staff will generally spot violations of the rules and regulations and In that event, will contact you via e-mail.

03. Q: What is a 'Fax Back Form', and where can I request one?

A 'Fax Back Form' is a way for Virtual Casino and our Payment Processing companies to verify your personal and banking information provided upon account set-up. By filling out and returning the form, Virtual Casino will be able to ensure smooth operation of you account and allow players to play (for money) from countries that had previously been blocked. Click here to download the fax back form.

The form can also be requested from support@casinosupportcenter.com

You may then FAX it to +506-296-7463 or Toll Free Fax number 1-888-579-4555.

04. Q: Why do I have to complete a 'Fax Back Form' before I can deposit real money?

Our systems automatically place a suspension on any account that accesses our software from certain countries. These countries either have banking rules that make it difficult to perform financial transactions or have a history of fraudulent activity. The form also verifies your age and residence.

05. Q: Why do I have to complete a 'Fax Back Form' when I have been playing for real money already?

There are situations when our systems will tell you that you cannot deposit or withdrawal without a 'Fax Back Form'. This is usually caused by some credit card activity on the casino account. If you use a credit card on more than one casino account, our systems will suspend the account and ask you to send in a 'Fax Back Form'. If at any time you are having trouble with the software and it mentions a 'Fax Back Form', please contact us by e-mail, telephone, or live chat, and we will be more than happy to explain your situation.

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You may also have 1 additional account in the following casino.

If you already have an account with The Virtual Casino you May Not have one with:

Call Toll Free:
1-866-968-7946
1-866-658-9751

UK:
0-800-917-5205

International:
+506-290-8929